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Guest House Lebed 11 Treti Mart str, Guest House Lebed
Primorsko 8180

+359 88 840 9964

[email protected]

General Terms

Terms and Conditions

Terms and conditions for booking and payment for hotel accommodation and related services in guest house LEBED

GENERAL
About us and our services

1.1 LEBED Guest House is a guesthouse offering hotel accommodation and related services such as parking space, etc (hereinafter referred to as the "Services"). The House is located at address: Primorsko, post code 8180, Reception tel: +359 888 409 964 (available 24 hours every day in the period 01.05-30.09), tel. for reservations + 359 888 409 964(available every working day from 08.30 – 16.30 ) e mail : [email protected]. Detailed information about us and our services you can find at www.lebed.lebedword.com

1.2. Guest House LEBED registered in the CERTIFICATE no.1953/28.08.2019 for established category 2 stars , with headquarters and address in Primorsko 8180 3 March street, contact phone +359 888 409 964 and contact email: [email protected]

General conditions

2.1. These General Terms and Conditions (hereinafter referred to as the "General Terms and Conditions") govern the relationship between Lebed GuestHouse and who purchase the services provided by us (hereinafter referred to as the "Customer", "Customers", "you", "you", "your" and their derivatives).

2.2. The Terms and Conditions govern the terms on which our Clients may book and pay for the services we offer at Lebed GuestHouse, and the terms and conditions of accommodation and stay at the House which apply to both Clients and persons accompanying them during their stay.

2.3. These Terms and Conditions do not preclude the regulation of particular aspects of the use of the Services by means of instructions, rules, notices and other content which is presented (displayed) to the Customer in accordance with the requirements of applicable law before the Customer makes a booking and/or purchases our Services.

2.4. By accepting these Terms and Conditions, the Customer accepting the Terms and Conditions agrees that the contractual relationship between the Customer and Swan Guest House regarding the purchase and use of the Services shall be governed by the Terms and Conditions so accepted.

2.5. Before accepting the General Terms and Conditions, respectively before purchasing Services, Customers should carefully read the entire text of the General Terms and Conditions and the important information contained therein.

BOOKING AND PAYMENT FOR THE SERVICES OFFERED
Request for reservation

3.1. You can make a reservation request at Lebed Guesthouse in any of the following ways:

3.1.1. by phone on +359 888 409 964

3.1.2. by email to: [email protected]

www.lebed.lebedword.com

3.1.4. Personally at Lebed Guesthouse .Please note that the guesthouse is seasonal and open from 01.05 - 15.10.

3.2. When making a booking enquiry you need to provide details of guest names, period of stay, number of nights, number of adults and children as well as their age and an email to send our proposal to unless you are sending the enquiry by email or if you are making an enquiry on site .

3.3. In case you choose to make a reservation request through the official website www.lebed.lebedword.com you need to fill in the mandatory fields that will appear on the screen: period of stay, number of adults and children, age of children at the date of accommodation, desired room and follow the steps indicated there, as well as confirm that you accept these Terms and Conditions and the Notice of Processing of Personal Data, which are posted on the website of the house.

Booking and contract process

4.1. You can make a reservation request at the guesthouse, and if both parties agree, we will conclude a contract with you at the guesthouse.

4.2 You may also make a booking enquiry by any of the methods set out in Articles 3.1.1, 3.1.2 or 3.1.3, in accordance with the booking and contract process described below.

4.3. Upon receipt of your booking request under Article 4.2 and if we can meet the requirements for your stay set out therein, we will send you our invitation to book your accommodation at the Hotel to the email address you have provided. The invitation to make a booking issued by us is valid on the date on which your booking is made. Lebed guest House reserves the right to change its prices and special offers depending on availability and demand at the time.

4.4. Requesting a reservation does not guarantee the creation of a reservation and the reservation of a room/rooms at the Lebed GuestHouse. Upon confirmation by you of our invitation pursuant to clause 4.3 (which is in substance your offer to us to enter into a contract), the same shall be sent to us by email, after which we shall reconfirm the availability of rooms and rates. You shall receive a confirmation of the booking to the email address you have provided, which shall constitute our acceptance and confirmation of your offer ("Final Booking").At this point a contract shall be deemed to have been formed between us. Our confirmation under the above sentence also constitutes confirmation of the distance contract between us pursuant to article 49, paragraph 8 of the Consumer Protection Act. The Final Reservation describes the number of rooms, their type, the number of guests (adults and children), the arrival and departure dates, as well as the amount due for the stay.

Changes to the reservation

5.1. Changes to the Final Booking, including changes to names, dates, number of guests, room type, are accepted up to 7 (seven) days prior to arrival subject to availability and in accordance with the price conditions at the time of receipt of the booking change request.

5.2. A booking change request should be sent to the email address set out in clause 3.1.2 above, after which we will send you back information on whether it is possible to make a change to the booking, including if any additional amounts need to be paid if prices change at that time ("Change Information").

5.3. To avoid any doubts , a change to the Final Booking will only be deemed to be valid if we receive from you on the same day as we send the Change Information a confirmation that you agree to the Change Information and you pay the additional amounts, if any, due within 24 hours of receipt of the Change Information sent to you.

5.4. Changes to bookings made on the spot , may also be made in accordance with the terms and conditions set out above in this section.

Cancellation

6.1. In the event that you do not pay a deposit of 50% (fifty percent) of the total amount due within the time specified in article 7.3 below, the contract concluded between us and you will not take effect and will not produce the legal consequences desired by the parties, and your booking will be cancelled by us immediately.

Price and payment. Deposit and final payment

7.1. All prices quoted on the official website of the guesthouse are in BGN inclusive of tourist tax and all taxes. Depending on the language chosen when visiting the website, the currency may also be changed and the amount converted according to the official BNB fixing. The amount payable is calculated depending on the number of days, the number of adults and children, the number and category of rooms and the current price offer that is valid on the date on which the booking request is made.

7.2. All payments due for your stay at Lebed Guesthouse can be made by the following methods, and all bank and other charges in connection with payment, if any, are your responsibility:

7.2.1. Payment at the hotel. You may make this payment in cash in BGN Cash payments on the spot at Lebed Guesthouse are accepted for bookings up to a total value of BGN 9,999. If the total value of the reservation exceeds BGN 10 000, payment should be made by bank transfer to our bank account

7.2.2. Payment by bank transfer. When requesting to pay for a reservation by bank transfer, it is necessary to write down your name and reservation number as the reason for payment. If the person paying is different from the reservation holder, it is necessary to state the reservation number and the name of the reservation holder as the reason for the transfer. When paying for more than one reservation, it is necessary to indicate the above information for each reservation. For payments by bank transfer to the below account in euros (EUR), the amount will be converted at the UniCreditBulbank exchange rate.

Payments are made to one of the following bank accounts:

Account holder: Stoyan Hristov Petrov

Bank: UniCreditBulbank

Account in Leva: BG17UNCR76301017396171

Bank code: UNCRBGSF

7.2.3. Payment by debit or credit cards. If you choose to make a payment by debit or credit card through the official website of the Hotel: www.svetimina-sozopol.com/bg/, our system redirects you to a virtual POS terminal of "Eurobank Bulgaria" AD. In case of card payment, you yourself provide your credit or debit card information directly to the bank through which the payment is made, respectively to the BORIKA credit and debit card payment service system. We do not collect or store details and data from the credit or debit card used to make the payment. The payment is processed in a secure manner through "3D Secure" is a real-time cardholder authentication system for payment at a virtual POS using a secret password and providing maximum security of card payment through any of the following schemes: Verified by Visa, MasterCard Secure Code and BORICA Secret Code. As card payments are accepted and processed by a third party (Eurobank Bulgaria plc) via its virtual POS terminal, we will not be liable in the event of fraud or unauthorised use of your credit/debit card by third parties and will not be responsible for the fees and other costs associated with disputing unauthorised transactions related to making bookings through our website.

7.3. Within seven (7) calendar days of the conclusion of the contract under Article 4.1 or Article 4.4, you must pay a deposit of 50% (fifty percent) of the total amount due for the accommodation under the contract. Otherwise, the contract concluded between us will not enter into force and will not produce the legal effects desired by the parties.

7.4. The remainder of the full amount due for your stay must be paid by card, cash or bank transfer (which must have been credited to our bank account) no later than 14 (fourteen) calendar days prior to the date of check-in. If the full amount of the price for the entire accommodation is not paid within the period referred to in the preceding sentence, you will be deemed to have cancelled your reservation and the accommodation contract between us in accordance with the terms of Article 9.2.2. In such a case, you will owe a penalty for your cancellation of the Accommodation Contract in the amount of 50% of the price of the Accommodation Contract. This penalty will be deducted from the amount you have paid under the contract and the difference (if any) will be refunded to you in accordance with clause 9.6.

CONTRACTS CONCLUDED ON SITE AT THE HOTEL AND DISTANCE CONTRACTS. RESPONSIBILITY
Contract concluded on site at the Swan Guesthouse and Distance Contract

8.1. Any person may purchase hotel accommodation and related services at Lebed Guesthouse by entering into a contract with us for the provision of those Services on or off site as set out above. Any contract that is entered into outside of the Guesthouse and pursuant to the means of distance communication set out above is a "Distance Contract" within the meaning of section 45 of the Consumer Protection Act (CPA).

8.2. The Distance Contract consists of the terms and conditions set out in the Final Offer and these General Terms and Conditions.

8.3. For the conclusion of a Distance Contract the Customer must:

8.3.1. make a booking request for his chosen period of stay at the Swan Guest House in accordance with the above methods for doing so and providing the necessary information as agreed in these Terms and Conditions;

8.3.2. on completion of the entire booking process described above, receive the Final Booking from us;

8.3.3. read and accept these Terms and Conditions;

8.3.4. acknowledge receipt of the Privacy Notice.

8.4. The Distance Contract shall come into effect if the conditions set out in Article 8.3 above are met and the deposit referred to in Article 7.3 above is paid on time.

8.5. Any contract that is concluded at Lebed Guesthouse , shall consist of our offer and these Terms and Conditions. A contract concluded on the spot at the Swan Guesthouse shall come into effect if the conditions set out in Article 8.3.3 and 8.3.4 above are met and the deposit referred to in Article 7.3 above is paid on time.

Cancellation of the Distance Contract and the Contract concluded on the spot at the Lebed Guesthouse.

9.1. The services offered by us are accommodation services, which are not intended for living purposes, and when concluding a Distance Contract a specific date or period for the provision of these services (period of stay at the Hotel) is agreed. In these cases, Article 57(12) of the Consumer Protection Act provides for an exception to the general rule allowing the consumer to withdraw from a distance contract within 14 days of its conclusion.

9.2. Notwithstanding the foregoing and in the event that there is a valid contract between us and you (i.e. you have paid in full the amounts due for your stay within the time limits stated above), you may cancel the Distance Contract:

9.2.1. at the latest 14 days before the date of arrival specified in the Final Booking. In this case you will be refunded in full the amount paid by you without any penalty.

9.2.2. less than 14 days prior to the check-in date specified in the Final Booking. In this case you will owe a cancellation penalty of 50% of the accommodation price under the contract. This penalty will be deducted from the amount paid by you under the contract and the difference (if any) will be refunded to you in accordance with clause 9.6.

9.3. If you do not show up on the first day of your booking (No Show), you will be deemed to have cancelled your booking and the accommodation contract between us subject to clause 9.2.2. In this case, you will owe a penalty for cancelling your accommodation contract of 50% of the price of the accommodation under the contract. This penalty will be deducted from the amount you have paid under the contract and the difference (if any) will be refunded to you in accordance with clause 9.6.

9.4. Except as provided in clause 7.4, cancellation of the Distance Contract must be made in a clear and unambiguous manner in writing and must be made by the person named as the holder of the Final Booking. The cancellation of the Distance Contract should be sent to the following email address: [email protected] . Where you have specified an email address for correspondence in accordance with clause 3.2 or have made the booking enquiry by email, the cancellation statement should be sent from the email address so specified or used.

9.5. In all other cases outside of the above, no refunds will be given for any money paid by a Customer, including but not limited to, in the event of a shortened stay at Swan Guest House..

9.6. Refunds of amounts paid in the event of an exercise of cancellation of a Distance Contract as agreed above in this section shall be made within thirty (30) working days in the manner in which we received payment from you. Where the deposit and the balance of the booking price have been paid by different methods, the full refund shall be made only to a bank account specified by you.

9.7. In the event of a refund, all transfer costs (bank charges and the like) are at your expense and will be deducted from the amount refunded.

9.8. For the cancellation of a Contract concluded on site at Swan Guesthouse, the terms and conditions in this section provided for the Distance Contract shall apply.

Responsibility

10.1. The limits of our obligations and liability are those defined in the Terms and Conditions. The determination of our obligations and liability shall be made on the basis of "what is not included is excluded".

10.2. To the fullest extent permitted by law, Swan Guest House will only be liable for intent and gross negligence and will not be liable for slight negligence. To the extent permitted by law, Swan Guest House will not be liable for loss of profits and will only be liable for damages that were foreseeable at the time the obligation on which Swan Guest House is liable arose.

ACCOMMODATION
Accommodation conditions

11.1. Check-in at Guest House Swan is after 14:00 on the first day of booking and check-out is on the day of departure by 12:00.

11.2. If you wish, you can extend your stay after 12:00. To do this, you must make an enquiry at least one day in advance at reception to check the possibility based on availability on the day of departure, applying the rates in force at that time for the "late check-out" service.

11.3. Smoking is not permitted in the rooms or in the indoor common areas. Smoking is only permitted in designated areas.

11.4. Pets are allowed

11.5 The hotel is not responsible for lost, damaged or stolen items.

OTHER PROVISIONS
Correspondence and notices

12.1. Except as expressly provided, correspondence between us and you will be by email or telephone.

12.2. Any communication will be deemed to have been received as follows:

12.2.1. if sent by email, on the day it is sent where it is sent before 5pm on a working day, or on the first working day after the day it is sent where it is sent on a non working day or after 5pm on a working day;

12.2.2. if sent via the official website www.lebed.lebedword.com in the form of a request for quotation, in accordance with the provision of Article 12.2.1 above.

Confidentiality

13.1. The Company undertakes to keep confidential any information relating to any Customer which has been provided by it in the course of the legal relationship arising between the parties under these Terms and Conditions ("Confidential Information"). Lebed Guest House will not disclose Confidential Information of a Customer to any third party without the Customer's prior consent.

13.2. Lebed Guest House shall use its best efforts to prevent the unauthorized disclosure, dissemination or use of Confidential Information, which efforts shall in any event be no less than Swan Guest House uses with respect to its own Confidential Information.

13.3. The duty of confidentiality will not apply to:

13.3.1. information that is or becomes publicly known other than by reason of Swan Guest House's failure to comply with its duty of confidentiality, including but not limited to information and material posted by you or a third party on public platforms (e.g. Facebook, Instagram, YouTube, etc.);

13.3.2. information that is required to be disclosed to comply with a requirement of law at the request of a competent authority in the course of legal or administrative proceedings.

Personal data

14.1. Lebed Guest House is a personal data controller and collects and processes personal data in accordance with all the requirements of Regulation (EU) 2016/679 (aka GDPR or GDPR) and applicable national law. Detailed information about the Company's processing of personal datais available in the Company's Notice of Processing of Personal Data.

14.2 When entering into a contract with us, you should provide personal data about all users of the Services. Failure to provide such data will prevent the provision of the Services and will be deemed to be a refusal by you to enter into a contract with us. In addition, you are required to inform other users of the Services of the provision of their personal data to. Swan Guest House

Force Majeure

15.1. Lebed Guest House will not be liable for any failure to perform its obligations under these Terms and Conditions or under any contract entered into with the Customer in the event of Force Majeure: Unforeseen or unavoidable events of an extraordinary nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, foreign hostilities, hostilities (whether or not war has been declared), civil war, rebellion, revolution, insurrection, military or usurpation of power or confiscation, acts of terrorism, nationalization, blockade, embargo, strike, lockout, declaration of an epidemic emergency, quarantine, state of emergency, regardless of the reasons for its imposition and duration, and general closure of Swan Guest House and/or interference with normal operations for reasons beyond our control, etc. ("Force Majeure"). Where Swan Guest House invokes Force Majeure, Swan Guest House shall notify the Customer of what the Force Majeure consists of and its consequences for the performance of Swan Guest House's obligations under any such Terms and Conditions and the Contract entered into.

15.2. In the event of Force Majeure, the Client will be offered accommodation for another period at the same terms and conditions and prices and if this is not possible for whatever reason, the Client will be refunded the amount paid by the Client under the Contract within thirty (30) days of being so notified.

Terms

16.1. The relationship which arises between the parties on the basis of these Terms and Conditions upon the conclusion of the Contract between us shall terminate upon the provision of the Services subject to this Contract or the settlement of the relationship between the parties on the terms of withdrawal as agreed above or termination of the Contract.

Complaints and Alerts

17.1. Lebed Guest House shall maintain an organisation for the handling of User complaints relating to the Services provided. Lebed House shall register, investigate and respond to such complaints, if substantiated, within one month from the date of receipt. Swan Guest House shall analyse the complaints received and take measures to remedy any deficiencies in its operations identified on the basis of the complaints.

Applicable law and dispute resolution

18.1. These General Terms and Conditions and all aspects of the relationship between the parties, as well as the contract concluded between them, shall be subject to the legislation of the Republic of Bulgaria.

18.2. All disputes in connection with any legal relationship between the parties arising in connection with the use of the Services shall be resolved by the competent court in the city of Warsaw. Sofia.

18.3. Consumer disputes arising in connection with the Services provided by us may also be settled out of court with the help of the General Conciliation Commission for Consumer Disputes functioning under the Commission for Consumer Protection. More information on alternative (out-of-court) dispute resolution and on the activities of the Conciliation Commissions can be obtained from the Consumer Protection Commission at You can obtain information from the Consumer Protection Commission at 1000 Sofia, pl. "4A Slaveykov Str., tel. 02 9330 588, website: www.kzp.bg, email: [email protected], as well as from the European Consumer Centre at the address of the address of the European Consumer Centre in Sofia. Sofia, ul. "14 Bacho Kiro, tel. 02 986 76 72, website www.ecc.bg, email: [email protected].

Miscellaneous provisions

19.1. The failure of a party to exercise a right under the contract in a particular case shall not constitute a waiver of the exercise of that right in a subsequent such case or of the exercise of other rights under the contract.

19.2 Lebed House shall have the right to unilaterally amend these Terms and Conditions, of which it will notify the Customer in due course. The amendment of the Terms and Conditions shall not affect the relationship between the parties relating to the purchase of Services purchased prior to the date on which the amendment of the Terms and Conditions takes effect.

19.3. These Terms and Conditions shall come into force on 01.01.2023.

Guest House Lebed